Annual Maintenance Contracts With a 100% Resolution Guarantee

One fixed amount a year, and your IT infrastructure is looked after — hardware, software, networks and security systems, at one location or fifty. On-call support or a resident engineer, proactive monitoring, and a guarantee we actually stand behind: issues get resolved, not just logged.

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What you gain

The value, up front

One predictable cost

A fixed annual amount covers the whole year — no surprise invoices when something breaks.

100% resolution guarantee

We own the outcome. Issues are closed by certified engineers, not parked in a queue.

Every brand covered

Comprehensive and non-comprehensive AMC across all major IT hardware and software brands.

Proactive, not reactive

Continuous network health monitoring through logs and error reporting catches issues before they escalate.

Resident engineer options

Onsite engineer support monthly, quarterly, annually — or a permanently resident engineer for larger estates.

Immediate deployment

When something does break, an engineer is deployed immediately to maximise your uptime.

Scope of service

What’s included

Coverage

  • Hardware, software, networks and security systems
  • Comprehensive and non-comprehensive plans
  • All major IT brands
  • Single or multi-location IT estates
  • Customised plans to suit your business requirements

Delivery

  • Annual on-call troubleshooting for hardware and software issues
  • Onsite engineer support — monthly, quarterly or annual visits
  • Resident engineer option depending on your infrastructure
  • Continuous network health monitoring via logs and error reporting
  • Continuous protection support against threats and intrusions
  • Immediate engineer deployment for maximum uptime
  • Quarterly performance reviews
Perspective

Why AMCs are back in fashion in 2026

CFOs want predictable IT spend; CIOs want guaranteed response. A well-structured AMC is the rare contract that delivers both.

Hardware is living longer

Budgets are stretching refresh cycles from three years to five and beyond. Older estates need disciplined maintenance to stay reliable — exactly what an AMC provides.

Break-fix maths doesn’t work

Ad-hoc call-out fees, procurement delays and unplanned downtime cost more than a fixed annual contract — and arrive at the worst possible moments.

Uptime expectations are absolute

With operations, payments and customer service all online, "we'll get someone next week" is no longer an acceptable answer. Guaranteed response is the product.

Proof, not promises

We’ve done this before — at scale

Telecom
NGFWCisco Firepower
Vodafone
Next-gen firewall (Firepower) implementation

Cisco next-generation Firepower firewall implementation delivered for the end customer.

Read the case study
Frequently asked

AMC Support — your questions, answered

An AMC is a fixed-cost yearly contract under which we maintain and support your IT infrastructure — hardware, software, networks and security systems — including troubleshooting, preventive maintenance and monitoring, at one or multiple locations.

A comprehensive AMC includes replacement parts in the fixed cost; a non-comprehensive AMC covers services and labour, with parts billed separately. We help you choose based on the age and criticality of your equipment.

Yes. Depending on your IT infrastructure, we provide AMCs with or without a resident engineer — from scheduled monthly, quarterly or annual onsite visits to a full-time engineer stationed at your premises.

All major IT brands across servers, storage, networking, security appliances and end-user hardware and software. Being vendor-agnostic means one contract can cover your entire mixed-brand estate.

It means we own every issue to closure. Our engineers troubleshoot until the problem is fixed — with immediate deployment for critical failures and quarterly reviews to verify performance against the contract.

Pricing is a fixed annual amount based on your inventory (devices, brands, age), locations, coverage type (comprehensive or not) and engineer model (on-call or resident). Share your inventory and we will return a clear, itemised quote.
Related services

Often paired with

24/7 Managed Services

Round-the-clock NOC, white-labelled service desk, dedicated engineers and back-office support — an extension of your own team.

Network Support

Troubleshooting, optimisation and maintenance for switches, routers, servers and WAN — reliable connectivity on a sensible budget.

Ready to see the value for yourself?

Talk to an engineer — not a salesperson. Tell us where it hurts and we’ll show you exactly what fixing it looks like, with numbers. Response within one business day.

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